Responsible Gaming at paji999

1 Our Commitment to Responsible Gaming

paji999 operates across Bangladesh with a clear and unwavering commitment to player welfare. We believe that online gambling and sports betting should always be a positive leisure experience — something players engage with for entertainment, within budgets they have consciously set, and on timelines that fit their daily lives. When that balance tips, we want to be the first platform to notice and the first to provide meaningful help.

To that end, paji999 has embedded responsible gaming tools directly into the account management area of every registered player. These tools are free to use, take effect immediately or within 24 hours depending on the tool, and can be activated at any time without requiring approval from the paji999 team. We have structured these controls so that restricting your own play is always easier than expanding it — a deliberate design choice that reflects our values as a platform serving Bangladeshi players.

paji999 also trains its customer support team to recognise early signs of gambling-related distress and to respond sensitively, directing players to appropriate tools and third-party support resources without judgement. Our support team operates 24 hours a day, 7 days a week — including Bangladeshi public holidays — and can be reached at [email protected].

2 Age Restriction Policy — 18+ Only

Access to all paji999 casino games, slots, live dealer tables, and sports betting markets — including cricket and BPL markets — is strictly limited to individuals who are 18 years of age or older. This is an absolute requirement, and paji999 enforces it through a multi-layer age verification process.

How paji999 Verifies Your Age

• At registration, every player must confirm they are 18 or older by acknowledging the age requirement during the sign-up process.
• Before processing any withdrawal, paji999 requires KYC document verification including a government-issued photo ID (National ID Card, passport, or driving licence) that confirms your date of birth.
• Where paji999 suspects an account may be held by a person under 18 — based on any evidence or disclosure — the account is suspended immediately, pending a full review.
• Any funds deposited to an account found to belong to a person under 18 will be returned to the originating payment method, and the account will be permanently closed.

Protecting Minors in Your Household

If you share a device or mobile phone with younger family members — which is common across Dhaka, Chittagong, and other urban and semi-urban areas in Bangladesh — paji999 strongly advises you to take the following precautions:

• Always log out of your paji999 account when you are finished playing, especially on shared or family devices.
• Use a strong, unique password for your paji999 account and do not share it with anyone, including family members.
• Enable device-level screen locks and app-level PIN protection to prevent unauthorised access.
• Consider installing a parental control or device-management application on shared devices used by children.

3 Deposit Limits & Spending Controls

One of the most effective tools for maintaining control over your gambling is setting a firm deposit limit — a cap on how much money you can add to your paji999 account within a defined timeframe. paji999 offers three deposit limit periods:

Available Deposit Limit Periods

• Daily Deposit Limit: Sets a maximum amount you can deposit into your paji999 account within any rolling 24-hour period.
• Weekly Deposit Limit: Sets a maximum amount you can deposit across any rolling 7-day period.
• Monthly Deposit Limit: Sets a maximum amount you can deposit across any rolling 30-day period. This is the most commonly used limit by paji999 players in Bangladesh who want to budget their entertainment spend on a monthly basis.

How Deposit Limits Work at paji999

Deposit limits take effect immediately once set. If you attempt to deposit an amount that would cause your total deposits within the relevant period to exceed your set limit, the transaction will be declined and you will be notified of your remaining deposit allowance for that period.

To reduce an existing deposit limit, the change takes effect immediately — this is by design, to ensure that players can always tighten their controls without delay. To increase a deposit limit, paji999 applies a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional: reducing limits is instant, increasing them is not.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — and the combined total across all methods is tracked against your limit. You cannot circumvent a deposit limit by switching payment channels.

4 Time-Out & Session Reminders

Time spent gambling can pass quickly, especially when enjoying live casino tables powered by Evolution Gaming and Ezugi, or multi-match cricket betting during BPL or T20 tournaments. paji999 provides two time-based tools to help you stay in control of how long you spend on the platform.

Session Time Reminders

You can configure paji999 to display an on-screen notification after a set session duration — for example, after 30 minutes, 1 hour, or 2 hours of continuous play. These reminders appear as a non-intrusive pop-up that displays your session duration and gives you the option to continue playing or log out. Reminders do not forcibly end your session, but they are a proven nudge tool that encourages players to take regular breaks.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your paji999 account — ideal for situations where you want to step away from the platform for a short, defined period without committing to a full self-exclusion. paji999 offers the following time-out periods:

• 24-hour time-out
• 48-hour time-out
• 7-day time-out
• 30-day time-out

During a time-out, your paji999 account is fully suspended: you cannot log in, deposit, place bets, or access any game. Any pending withdrawal requests at the time of activating a time-out will continue to be processed normally. Your account data, balance, and history are preserved — the time-out is a temporary pause, not a closure.

Time-outs take effect immediately upon activation and cannot be lifted before the chosen period has expired. This hard stop is intentional — a time-out that can be instantly reversed on impulse provides very limited protection.

5 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on paji999. It is designed for players who recognise that gambling has become, or is becoming, a problem — and who want to make a firm, longer-term commitment to stop using the paji999 platform.

Self-Exclusion Periods

paji999 offers the following self-exclusion durations:

• 6-Month Self-Exclusion
• 12-Month Self-Exclusion
• 2-Year Self-Exclusion
• 5-Year Self-Exclusion
• Permanent Self-Exclusion — a lifelong closure of your paji999 account with no option to return.

What Happens When You Self-Exclude

• Your paji999 account is immediately deactivated. You will not be able to log in, deposit, or place bets for the full duration of the exclusion period.
• All pending withdrawal requests will be processed and paid out to your registered payment method within the standard processing window.
• Any remaining account balance at the time of self-exclusion will be returned to you upon request to [email protected] — we do not retain player funds during self-exclusion.
• paji999 will immediately remove your details from all marketing lists. You will receive no promotional emails, bonus offers, or re-engagement communications for the duration of your exclusion.
• Self-exclusion cannot be reversed for any reason before the chosen period expires. If you contact paji999 during a self-exclusion period requesting re-activation, we are obligated to refuse — this is a safeguard, not a policy limitation.

How to Request Self-Exclusion

To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", stating your registered username, the exclusion period you want to apply, and your reason (optional — you are under no obligation to explain yourself). Your account will be suspended within 24 hours of your request, usually much sooner.

6 Recognising Problem Gambling

Problem gambling does not always appear suddenly. It often develops gradually — what begins as casual entertainment starts to occupy more time, more money, and more mental energy than was ever intended. Knowing the early warning signs is the first step toward addressing the issue before it escalates.

The following behaviours are widely recognised as indicators that gambling may be moving from recreational activity into problematic territory. These signs apply regardless of the type of gambling — whether cricket betting, online slots powered by Pragmatic Play or NetEnt, or live casino games on paji999.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use paji999's built-in tools — deposit limits, time-out, or self-exclusion — and to reach out to the support resources listed in the Help & Support Resources section below.

7 Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Work through these questions honestly. There are no right or wrong answers — the purpose is to help you reflect on your own gambling patterns and make an informed decision about whether you want to adjust how you use paji999.

8 Help & Support Resources

You do not have to deal with a gambling problem alone. paji999's support team is always available, and there are additional resources you can turn to for confidential, professional guidance. All of the contacts below offer non-judgemental support to individuals who feel that gambling may be affecting their lives negatively.